Effective Date: 11/01/2025
Welcome to PetBookr ("we," "our," or "us"). These Terms of Use ("Terms") govern your access to and use of our software-as-a-service (SaaS) platform ("Service") and website ("Website"). By using our Service, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, you must not use our Service.
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You must be at least 18 years old to use our Service. By accessing or using the Service, you represent and warrant that you meet this eligibility requirement.
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To access certain features of the Service, you must create an account. You agree to provide accurate and complete information and to keep this information up-to-date.
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You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
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Use the Service for any unlawful purpose.
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Interfere with or disrupt the operation of the Service.
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Transmit viruses, malware, or other harmful code.
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Access or attempt to access other users’ accounts without authorization.
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Our Service connects pet owners with local pet groomers. When you book a service, you agree to provide accurate booking details and communicate any special requirements clearly.
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Payments for services are handled directly between pet owners and pet groomers. Our platform does not process or facilitate payments.
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Any disputes regarding payments must be resolved directly between the parties involved.
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Cancellations and refunds are subject to the cancellation policy of the pet groomer you book with.
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We are not responsible for any disputes regarding cancellations or refunds.
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You retain ownership of any content you submit through the Service, including reviews, messages, or other materials ('User Content').
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By submitting User Content, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, display, and distribute your content for the purpose of operating and improving the Service.
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You must not submit content that is unlawful, defamatory, abusive, or otherwise objectionable. We reserve the right to remove any content that violates these Terms.
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All intellectual property rights in the Service and Website, including trademarks, logos, and software, are owned by or licensed to us.
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We grant you a limited, non-exclusive, non-transferable license to access and use the Service for personal, non-commercial purposes.
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To the extent permitted by law, we are not liable for any indirect, incidental, or consequential damages arising out of your use of the Service.
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Our total liability to you for all claims arising from your use of the Service is limited to the amount you paid us in the 12 months preceding the event giving rise to the claim.
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You agree to indemnify and hold us harmless from any claims, damages, or expenses (including legal fees) arising out of your use of the Service, your violation of these Terms, or your infringement of any third-party rights.
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We may suspend or terminate your access to the Service at any time for any reason, including if you violate these Terms.
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Upon termination, your right to use the Service will immediately cease.
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We may update these Terms from time to time. Any changes will be posted on this page with the "Effective Date" updated. Continued use of the Service constitutes acceptance of the revised Terms.
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These Terms are governed by the laws of the United Kingdom. Any disputes arising out of or related to these Terms shall be resolved in the courts of the United Kingdom.
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PetBookr
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petbookr@gmail.com