Effective Date: 11/01/2025
Introduction
PetBookr ("we," "our," or "us") values your privacy. This Privacy Policy explains how we collect, use, and share information about you when you use our software-as-a-service (SaaS) platform ("Service") and visit our website ("Website"). Our Service connects pet owners with local pet groomers, enabling easy booking and communication. By accessing or using our Service, you agree to the terms of this Privacy Policy, which complies with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
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Account Information: When you create an account, we may collect your name, email address, phone number, pet details (e.g., pet name, breed, or size), and other contact details.
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Booking Information: When you book a service with a groomer, we collect details about the booking, including the selected groomer, date, time, and any additional notes you provide.
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Payment Information: If you pay for services through our platform, we may collect billing details, including payment card information (processed securely through a third-party payment processor).
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Communications: We collect any information you provide when you contact us for support, submit inquiries, or communicate with pet groomers through our platform.
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Usage Data: We collect information about your interactions with our Service, such as IP address, browser type, device information, and pages visited.
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Cookies and Tracking Technologies: We use cookies and similar technologies to enhance user experience and analyse website traffic.
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Facilitate connections and bookings between pet owners and pet groomers.
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Process your payments and manage your transactions.
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Provide, operate, and improve our Service.
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Personalise user experiences and recommendations.
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Communicate with you about your account, bookings, updates, or promotional offers.
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Analyse usage trends and improve security.
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Comply with legal obligations.
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With Pet Groomers: Relevant booking and contact details are shared with pet groomers to facilitate services.
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Service Providers: With third-party vendors who help us provide our Service (e.g., hosting, payment processing, customer support).
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Legal Compliance: To comply with applicable laws, regulations, or legal requests.
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Business Transfers: In connection with a merger, sale, or transfer of assets.
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Consent: With your explicit consent.
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We retain your personal information as long as necessary to provide our Service, comply with legal obligations, resolve disputes, and enforce agreements. You may request deletion of your data at any time.
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Access: Request access to your data.
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Correction: Correct inaccuracies in your data.
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Deletion: Request deletion of your data ("right to be forgotten").
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Restriction: Restrict processing of your data.
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Objection: Object to certain data uses, including marketing.
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Data Portability: Request to receive your data in a portable format.
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Withdrawal of Consent: Withdraw consent where processing is based on consent.
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We implement industry-standard security measures to protect your data. However, no method of transmission or storage is completely secure. You use our Service at your own risk.
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If we transfer your personal information outside the UK, we will ensure that appropriate safeguards are in place to protect your data in accordance with UK GDPR requirements.
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Our Service may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies.
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We may update this Privacy Policy from time to time. Any changes will be posted on this page with the "Effective Date" updated. Continued use of our Service constitutes acceptance of the revised policy.
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PetBookr
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petbookr@gmail.com
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You may also contact the UK Information Commissioner’s Office (ICO) for further guidance or to make a complaint.